About DPA
| Owner | Flowdence Legal and Security |
| Applies to app | All Flowdence Marketplace cloud apps |
| Review cadence | Quarterly and before legal publication updates |
Purpose
Section titled “Purpose”This page explains how Flowdence uses a Data Processing Addendum (DPA) for cloud app services and what customers can expect.
Why this exists
Section titled “Why this exists”A DPA clarifies:
- Data roles (who is Controller vs Processor)
- Security and privacy obligations
- Subprocessor governance
- International transfer safeguards
- Retention and deletion controls
Flowdence data-role model
Section titled “Flowdence data-role model”- Customer is generally the Data Controller for End-User Data processed through the app.
- Flowdence is generally the Data Processor for that End-User Data.
- Flowdence acts as an independent Data Controller for limited operational data required for account, billing, support, and security purposes.
Customer benefits
Section titled “Customer benefits”- Clear accountability and legal structure.
- Better transparency around subprocessors and transfers.
- Defined handling for deletion and support requests.
- Predictable security and audit evidence expectations.
DPA location
Section titled “DPA location”- Public DPA Location: Flowdence DPA
Support contact
Section titled “Support contact”Questions about DPA terms can be sent to:
support@flowdence.io