Provider Specific Terms Base Template
| Owner | Flowdence Legal |
| Applies to app | All Flowdence Marketplace cloud apps |
| Review cadence | Quarterly and before publication |
| Status | Template with placeholders |
Document use
Section titled “Document use”This template is intended to supplement the Bonterms standard end-user agreement with provider-specific terms.
1. Provider details
Section titled “1. Provider details”- Legal entity:
Flowdence - Registered address:
Melbourne AU, 3030 - Contact email:
support@flowdence.io
2. Support scope
Section titled “2. Support scope”- Support policy URL: Support Policy Base
- Standard support hours:
Australia/Melbourne (AEST/AEDT, UTC+10/UTC+11), 8x5 business hours - Critical incident response target:
initial response within 8 business hours; target resolution within 5 business days
3. Service limitations
Section titled “3. Service limitations”- Service-specific constraints and dependencies: Each app may depend on Atlassian Cloud platform availability and, where applicable, documented third-party endpoints.
- Third-party dependency disclosures: Any required third-party dependency is disclosed in the relevant app privacy and data-handling pages.
4. Data processing references
Section titled “4. Data processing references”- Privacy policy URL: Privacy Policy Base Template
- DPA URL: Data Processing Addendum Base Template
- Data handling disclosure URL pattern: Product-specific policies index with slug
<app-key>/data-handling-disclosure/.
5. Security and incident reporting
Section titled “5. Security and incident reporting”- Security policy URL: Security Policy Base
- Vulnerability reporting contact:
security@flowdence.io - Incident notification contact:
support@flowdence.io
6. Liability and warranty clauses
Section titled “6. Liability and warranty clauses”To the maximum extent permitted by applicable law:
- The services are provided on an “as is” and “as available” basis.
- Except for non-excludable statutory rights (including rights under the Australian Consumer Law), Flowdence disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
- Flowdence’s aggregate liability for claims arising out of or related to the app and associated services is limited to the fees paid by the customer for the affected app in the 12 months preceding the event giving rise to the claim.
- Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, or business opportunity.
- Nothing in these terms excludes or limits liability that cannot be excluded under applicable law (including liability for fraud, willful misconduct, or death/personal injury caused by negligence where required by law).
7. Governing law and jurisdiction
Section titled “7. Governing law and jurisdiction”These terms are governed by the laws of the State of Victoria, Australia, excluding conflict-of-law rules. Subject to mandatory rights under applicable law, the parties submit to the exclusive jurisdiction of the courts of Victoria, Australia, and the Commonwealth courts sitting in Victoria.
8. Order of precedence
Section titled “8. Order of precedence”In case of conflict between app-specific addendum terms and this base provider-specific template, the app-specific addendum controls for that app.